Policies & compliance
How we handle data, security and standards. Oyster Partnership is ISO/IEC 27001 certified, Cyber Essentials accredited and a REC member.
Privacy policy
How we collect, store and use personal data for candidates, clients and site visitors, lawful bases, retention periods, and your rights under UK GDPR including access, rectification and erasure.
Information security policy
Our ISO/IEC 27001-certified information security management system: how candidate and client data is protected, access-controlled, encrypted and audited across every system we run.
Data protection policy
Our obligations as a data controller and processor, breach response, international transfers, data minimisation and the safeguards applied to CVs, references and compliance documents.
Modern slavery statement
The steps we take to ensure modern slavery and human trafficking have no place in our business or supply chain, including right-to-work verification on every placement.
Equality, diversity & inclusion policy
Our commitment to fair, inclusive recruitment, for our own team and every shortlist we deliver. Recognised with ED&I awards from the REC and Property Week in 2025.
Complaints procedure
If something isn't right, how to raise it, who reviews it and how quickly we respond, acknowledged within one working day, resolved or escalated within ten.
Environmental & carbon reduction
Our environmental commitments and carbon reduction plan, including travel, office energy and supplier standards.
Speak to our compliance team
Data requests, policy copies, audit questions, one inbox, one working day.